Customer services

The customer services department provides a wide range of support services for registered centres and trainers delivering CIEH vocational training qualifications. This includes registration for new and existing qualifications; general administration of centre and trainer data information; sales of examination material and resolution of delivery issues; guidance on delivery of CIEH qualifications as well as processing and certification of examination results up to level 4. The customer services department will also provide information and guidance to potential candidates.

Order forms and procedures

• Customer Service Charter 
• Training Material Order Forms (centre/trainer number needed)
• CIEH Procedures’ Manual (centre/trainer number needed)
• Goods Return Form

Registration forms and fees

• Registration extension guidance notes
• Trainer registration requirements 
• Trainer registration extension form 
• Trainer registration form (for registering new trainers only)
• Centre registration extension form 
• Registration fees for existing trainers and centres

Replacement certificates

• Replacement certificate order form (candidates)
• Replacement certificate order form (centres)

Examination advice and notification

• Change of details form for registered trainers & centres
• Examination Feedback 
• Centre request for Email Results
• Notice of reasonable adjustments
• Request for special examination considerations
• CIEH Subject Codes for submission of scanned Examination results
• Current CIEH QCA accreditation numbers
• Examination Guidance Notes {Scan marked examinations}
• Foreign language provision