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Customer Services

The customer services department provides a wide range of support services for registered centres and trainers delivering CIEH vocational training qualifications. This includes registration for new and existing qualifications; general administration of centre and trainer data information; sales of examination material and resolution of delivery issues; guidance on delivery of CIEH qualifications as well as processing and certification of examination results up to level 4. The customer services department will also provide information and guidance to potential candidates. Read our customer services pledge.


Order forms

Registration forms and fees

Replacement certificates

Examination advice and notification 

The new 14-19 Diploma

Trainers Notices Archive

Moderator's reports 2012-2013

Note: with the migration of the CIEH food safety and health and safety qualifications onto the Qualifications and Credit Framework (QCF), the method by which candidates are assessed at level 4 is being revised. As of 1 January 2011, the CIEH Level 4 Award in Managing Food Safety in Catering, Level 4 Award in Food Safety Management for Manufacturing and Level 4 Award in Health and Safety in the Workplace will each comprise two assessments - a controlled assignment and an examination.

Sample candidate assessment records, sample examination questions, centre and trainer guidelines and candidate guidelines will be available shortly.

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