Customer Services

The customer services department provides a wide range of support services for registered centres and trainers delivering CIEH vocational training qualifications. This includes registration for new and existing qualifications; general administration of centre and trainer data information; sales of examination material and resolution of delivery issues; guidance on delivery of CIEH qualifications as well as processing and certification of examination results up to level 4. The customer services department will also provide information and guidance to potential candidates.

Procedures

• CIEH Procedure manual

Order forms

• Customer Service Charter 
• Candidate charter 
• Candidate Questionnaire
• Training material order forms
• Goods Return Form 

Registration forms and fees

• Centre and trainer registration requirements 
• Centre registration form 
• Trainer registration form 
• Registration fees for centres and trainers 
• Credit application form 

Replacement certificates

• Replacement certificate order form (candidates)  
• Replacement certificate order form (centres)  

Examination advice and notification 

• Examination Feedback 
• Centre request for Email Results  
• Notice of reasonable adjustments  
• Request for special examination considerations  
• CIEH Subject Codes for submission of scanned Examination results  
• Current CIEH Ofqual accreditation numbers
• Examination Guidance Notes {Scan marked examinations}  
• New CIEH Examination Guidance Notes (for scan-marked examinations) including details of the new style summary sheet 
• Foreign language provision 

The new 14-19 Diploma

• Diploma Prior Achievement form

Trainers Notices Archive

• 2012 notices
• 2011 notices
  
• 2010 notices
• 2009 notices

Moderator's reports

• CIEH Level 3 Award in HACCP for Food Manufacturing
• CIEH Level 3 Award in HACCP in Catering
• CIEH Level 4 Award in Managing Food Safety and CIEH Level 4 Award in Food Safety Management for Manufacturing
• CIEH Level 3 Award in Risk Assessment Principles and Practice
• CIEH Level 4 Award in Health and Safety in the Workplace

Note: with the migration of the CIEH food safety and health and safety qualifications onto the Qualifications and Credit Framework (QCF), the method by which candidates are assessed at level 4 is being revised. As of 1 January 2011, the CIEH Level 4 Award in Managing Food Safety in Catering, Level 4 Award in Food Safety Management for Manufacturing and Level 4 Award in Health and Safety in the Workplace will each comprise two assessments - a controlled assignment and an examination.

Sample candidate assessment records, sample examination questions, centre and trainer guidelines and candidate guidelines will be available shortly.