2012 Agreements
Your 2012 agreements are now due for renewal. Trainers can activate their new agreement by visiting www.cieh.org/mycieh and logging in. You will receive email notification about signing your agreement over the next few days. If you are also the main contact for your centre, you will need to submit a signed centre agreement. You will receive notification of your agreement by post.
The deadline for trainers to submit their agreement online is 31 December. The deadline for centres to sign and return their agreement to us is 15 January. If you have any questions please view our frequently asked questions.
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Christmas opening and delivery times
The CIEH office will close at 5pm on Thursday 22 December and will reopen at 8.30am on Tuesday 3 January 2012.
The last delivery date for CIEH materials will be Friday 23 December 2011. After this time, you will not receive any deliveries from us until Friday 6 January. Please bear this in mind when ordering training materials for your January courses.
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Changes to payment terms and conditions
Our terms and conditions of sale have changed with immediate effect. New terms and conditions can be viewed here and are found on the reverse of all CIEH invoices
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Customer Services and Sales
From 1 October our Customer Services and Sales teams will be available between 8.30am and 5pm, Monday to Friday.
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New Price List
Our latest price list is now available here
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Postal delivery fees reminder
Delivery of training packs will incur a delivery charge as follows:
UK - £3.80 | EU - £10 | Rest of World - £45
Prices are excluding VAT. Charges are applied per order, not per subject.
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Reactivating trainers and centres
To maintain the quality and integrity of our qualifications the CIEH is introducing a charge to reactivate trainers and centres who have not delivered CIEH qualifications for more than two years. This charge will be £100 for trainers and £200 for centres.
We will also require evidence from the trainer of relevant qualifications and engagement in the subject field during the two years of “inactivity.”
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Price review
As of as of 01/07/11, in line with standard CIEH practice we will be conducting a full price review of our trainer and centre registrations along with our examination papers and training materials. Full details will be made available nearer the time.
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Refresher qualification reminder
A note to all trainers delivering refresher qualifications, results will not be processed unless candidates supply evidence of successful completion of the equivalent award. For example candidates wishing to complete the Level 2 Award in Food Safety in Catering/Manufacturing/Retail Refresher must have passed the equivalent Level 2 Award in Food Safety in Catering / Manufacturing / Retail qualification and provide proof of this with them when they attend the course.
Please note that you cannot sit a Level 2 Refresher qualification if you have sat an older qualification such as the Foundation or the Basic Food Hygiene Certificate. For further details please check the “How to Deliver” for the specific refresher qualification you are looking to deliver
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Postal delivery fees for April 2011
Due to increasing fuel tariffs, the CIEH will regrettably be applying a delivery fee for training packs which accompany CIEH centre registration. This will be effective 1st April 2011. The fee will apply per order, not per subject. So for example, if an order consists of a registration request for four different subjects, all of which would include a pack, the charge will only apply once.
UK destinations will be charged £3.80, £10 to all European destinations and a charge of £45 for the rest of the world. All charges exclude VAT.
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VAT increase reminder
The VAT increase to 20% has taken effect from 1 January 2011. This increase has been reflected in all CIEH products and services (except for those which are VAT exempt).
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30 day payment terms
All invoices issued after 1 January 2011 will be subject to revised 30 day payment terms.
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Summary Sheets
We are no longer sending out packs of summary sheets automatically when you place an order for exam papers. To ensure you receive the correct number of required summary sheets, please ensure you clearly state your requirements when speaking to the CIEH Sales Team.
Summary sheets are NO LONGER sent out in packs of 10. Instead they are sent out individually when requested to save on waste.
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New trainer registration requirements for CIEH level 1 and 2 qualifications
The subject knowledge criterion for trainer registrations has been updated. From September 2010, trainers will only need a CIEH Level 3 qualification or equivalent when registering to deliver CIEH level 1 and level 2 qualifications. CIEH Level 4 qualifications or equivalent will remain the minimum requirement for those wishing to deliver CIEH Level 3 or 4 qualifications.
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2010 CIEH Procedure Manual
The CIEH Procedure Manual has been reviewed and updated for 2010. The changes have been made to improve its format and structure. You can view the updated manual and a summary of changes here.
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What is a Unique Learner Number (ULN)?
If your candidates are studying CIEH qualifications as part of a Diploma, then the ULN is important. This is a 10-digit identifier for anyone over the age of 14 enrolled on a UK education or training programme. Every Diploma candidate must have a ULN so that results are posted to the correct learner in the Diploma Aggregation Service.
ULNs are issued and held by the Learner Registration Service (LRS). The ULN must be included on the 'CIEH Diploma Form' so that the candidate receives credits for the CIEH qualification towards their Diploma.
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Answer Information Sheets
Please ensure that Answer Information Sheets are filled in legibly and are fully completed by candidates. Not doing so, will delay the release of your examination results.
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Deliveries to course venues
To avoid goods from being turned away when delivered directly to course venues, please could trainers ensure that the receptionist/front of house desk or facilities staff at the course venue are aware of the delivery and of your name.
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Photocopied exam papers/assessment records
The use of photocopied assessment documents is prohibited except where prior approval has been agreed and confirmed in writing.
Written approval, quoting the authorisation number, must be submitted with results. The CIEH reserves the right to not process photocopied assessment documents submitted without an authorization number.
Authorisation is subject to approval and will not be given to accommodate short-notice courses or to allow for additional candidates.
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Reminder of changes to delivery charges
- Next day pre 10am delivery will be £9.70 (excluding VAT)
- Next day + 1 delivery will be £3.80 (excluding VAT)
The new delivery charges reflect your feedback in providing a better and guaranteed delivery service.
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Goods return policy - gentle reminder
Examination papers / books will only be credited if examination materials have been damaged in transit or that the incorrect order has been delivered. The goods return form must be completed in full, and the goods must be returned within 14 days.
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Foreign Languages
CIEH examination materials are available in 19 different foreign languages such as Portuguese, French, Chinese, Polish, Thai, Urdu, Tamil (Sri Lankan), Malayalam, Gujarati, Bengali (Bangladeshi), and Arabic.
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Trainer registration requirements
To help us process your registrations forms, please ensure you provide us with the required documentation.
To become a CIEH registered trainer on applicant must demonstrate he/she has attained a:
- high standard of certified knowledge in the specific subject area
- suitable training or teaching qualification
- minimum of three years’ related work experience
The requirements for training/teaching qualifications are the same for each qualification, so once you provide evidence of satisfying this, you will not be asked to do so again except if you seek to extend your registration to include a new qualification three years or more after your initial registration.
Then you will be asked to provide a statement outlining how you have kept your training/teaching skills up- to-date in the intervening years.
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Date of birth
It is essential that candidates provide their date of birth on the answer information sheets and CARs. We need this information to identify, and distinguish between candidates in our records. For example, for security purposes, to identify the correct candidate when we receive a request for a replacement certificate.
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First aid CARs
It is imperative that trainers complete the candidate assessment records (CARS) properly for the Level 2 Award in Emergency First Aid at Work. Trainers must:
- assess each candidate’s performance against each of the assessment criteria and indicate—by checking the ’Yes’ or ‘No’ boxes— if the criteria have been met
- complete the comments section in support of their assessments
- indicate the result on the front page of the CAR. The result will only be valid if the marking grid and comments section are complete and the trainer signs the CAR
Candidates must:
- meet all the assessment criteria to be awarded a pass
- sign and date the CAR to confirm they have been assessed
In short, all sections on the CAR must be completed.
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Examination feedback
As CIEH qualifications are transferred onto the Qualifications and Credit Framework (QCF) we are working on a project that will enable the examination processing team to provide feedback to candidates who have failed an MCQ examination. All the questions on future examination papers will be mapped to the relevant QCF unit so we will be able to generate feedback to individual candidates who have failed to achieve a learning outcome. Please note this will only be possible on future examination papers so use up any you may now have in stock.
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Annual Report 2009
Activity of the awarding body and performance of vocationally-related qualifications Annual Report 2009.
UPS Delivery Times
If you are expecting a delivery of CIEH materials by UPS please see below for their delivery schedule.
Next day - 07:30-10:30
Standard - 07:30-18:00
2011 price review
As of as of 01/07/11, in line with standard CIEH practice we will be conducting a full price review of our trainer and centre registrations along with our examination papers and training materials. Full details will be made available nearer the time.