The CIEH Procedure Manual contains all the information registered centres and trainers need to comply with the CIEH quality assurance system.
As a registered centre and/or trainer, it is your responsibility to acquaint yourself with contents of the Procedure Manual and to keep abreast of any changes that are made.
The Procedure Manual is reviewed annually and the new edition supplied in conjunction with the centre and/or trainer agreements. Your centre and/or trainer agreement rests on the assumption that you have read the Procedure Manual and will comply with the requirements contained therein.
The main changes to the 2014 Procedure Manual are as follows:
7.3.3 Please note: surplus stock must not be sold, exchanged or released to any other party. In the event of a centre closure, surplus stock should be securely destroyed or returned to CIEH.
Examination and assessment
3.2.3 The seating plan should include the date of examination and title of the qualification and be dated and signed by the trainer/invigilator.
9.7 The CIEH will issue notification of the despatch of certificates by email to the named subject contact. This email also contains advice about what action to take if the certificates have not been received within seven working days.
Management of certificates
2.3 Candidates and/or centres must not scan and/or reproduce certificates for any purpose other than providing evidence of own achievement.
3.1 If, after investigation, the Customer Services Manager concludes that a complaint is not justified, the complainant may challenge this decision by writing directly to the Head of the Awarding Organisation (on behalf of the Awarding Organisation) within 14 days of the decision.
Suspected malpractice and maladministration
Inclusion of 'maladministration' as a category of concern with regard to potential 'adverse effects' (in line with the Ofqual Conditions of Recognition).
1.8 CIEH malpractice investigations and any related decisions and requirements will be guided by the risk rating of the centre. The risk rating of a centre is based upon an ongoing assessment of that the performance of the centre including issues such as the nature and scope of a centre’s malpractice, training activities and/or responses to an audit or investigation, and the extent to which these may compromise, or have the potential to compromise, compliance with CIEH procedures.
3.1.8 To assist centres in their own malpractice or maladministration investigations, an exemplar malpractice report is available to be downloaded from the CIEH website and MyCIEH.
5.7 The CIEH will not, under any circumstances, reveal the identity of the complainant without first seeking his/her consent.
7 Whistleblowing – a new section introducing the CIEH Whistleblowing Policy.
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