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Procedures and order forms

The CIEH Procedure Manual contains all the information registered centres and trainers need to comply with the CIEH quality assurance system.

As a registered centre and/or trainer, it is your responsibility to acquaint yourself with contents of the Procedure Manual and to keep abreast of any changes that are made.

The Procedure Manual is reviewed annually and the new edition supplied in conjunction with the centre and/or trainer agreements. Your centre and/or trainer agreement rests on the assumption that you have read the Procedure Manual and will comply with the requirements contained therein.

2015 edition

The main changes to the 2015 Procedure Manual are as follows:

Training delivery

4.8.3 Centres and trainers must work together to ensure that the content of the pre-course information is sufficient to meet the candidates’ needs – so, for example, will include:

  • a copy of the CIEH Candidate Charter
  • location of the training venue
  • course start and finish times
  • the exact title of the qualification
  • topics covered in the course
  • aims and objectives of the course
  • instructions on the requirement for photographic identification on the day of the examination
  • an invitation to the candidate to disclose specific learning needs
  • examination/assessment date/s and/or deadline
  • details about the examination/assessment method
  • details about the certification process.

And, under certain circumstances:

  • a timed course programme
  • pre-course reading list
  • details of the dress code to be observed
  • any relevant health and safety information.

And, to be made available to candidates on request, the centre’s:

  • equality and diversity policy
  • complaints procedure
  • appeals procedure.

Examination and assessment

4.8.3 The invigilator must then:

  • remind candidates to check that they have entered all the required information onto their answer information sheets/examination papers and to attach any additional sheets securely
  • collect and check all answer information sheets/examination papers before candidates leave the room
  • ensure the summary sheet and any other examination administration documents are fully completed and signed by the trainer (in the absence of a trainer, the invigilator may sign the summary sheet but must add ‘invigilator’ in brackets after his/her signature – the trainer should then countersign the documents)
  • ensure that answer information sheets/examination papers are transported securely to the Main Centre Contact to be forwarded to Examination Services.

9.7 CIEH holds a complete record of candidate results but centres are also required to maintain a record of results issued by CIEH for candidates trained by the centre.

Suspected malpractice or maladministration

1.1 Malpractice and maladministration seriously undermines confidence in qualifications. Centres are required to actively monitor and seek to reduce the risk of malpractice or maladministration.

1.2 Each centre must have procedures for dealing with malpractice or maladministration allegations, as all allegations made in relation to a centre or trainer will be investigated. Guidance on conducting an investigation and an exemplar malpractice and maladministration report form can be downloaded from our Quality Assurance section.

Sanctions

4.3 When centre registration is suspended due to audit noncompliance:

  • no results will be processed nor certificates issued for examinations conducted after the date of suspension
  • certificates issued after the date of suspension may be sent directly to the candidates, with notification to the centre
  • centres/trainers are not permitted to advertise or deliver any CIEH training courses after the date ofsuspension
  • all communications from CIEH will cease
  • the centre details will be removed from CIEHCourseFinder.

5.5 When centre and/or trainer registration is suspended due to malpractice or maladministration:

  • no results will be processed nor certificates issued for examinations conducted after the date of suspension
  • certificates issued after the date of suspension may be sent directly to the candidates (centres will be notified of such actions)
  • centres/trainers are not permitted to advertise or deliver any CIEH training courses after the date of suspension
  • all communications from CIEH will cease
  • the centre details will be removed from CIEHCourseFinder
  • trainers will no longer be able to access MyCIEH.

5.10 When centre and/or trainer registration is withdrawn due to malpractice or maladministration:

  • centres/trainers are not permitted to advertise or deliver any CIEH training courses once registration has been withdrawn
  • no results will be processed nor certificates issued for examinations conducted after the date of withdrawal(any certificates arising from results processed prior to the date of withdrawal will be issued directly to the candidates)
  • centres will be expected to remove any reference to CIEH and CIEH qualifications from the centre’s website and business stationery
  • all communications from CIEH will cease
  • the centre details will be removed from CIEHCourseFinder
  • trainers will no longer be able to access MyCIEH.
Procedure forms
arrowChange of details
arrowRequest for e-mail results
arrow Examination feedback form
arrowNotification of reasonable adjustment
arrowRequest for special consideration
arrowReplacement certificate form
Price list and order forms
arrowPrice list and order form
arrow Orders and deliveries
arrowForeign Language examination papers

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