CIEH online events FAQs
Once you've booked on the CIEH website you will receive a confirmation email from CIEH. Prior to the event you will receive joining instructions and up to two reminder emails sent from the BigMarker platform (sent from [email protected]). These emails will contain a link to join the webinar at the specified time. This link is unique to you and should not be shared with others.
You will also be provided with a link to perform a BigMarker System Check. This will check your internet speed, network firewall, operating system and browser. You can also test your audio and video (audio output will be required for all events; microphone and webcam use will vary depending on the event).
It is essential that you perform a system check before the event begins to avoid any connection issues.
If you have not received a joining instruction email prior to the event and have checked your junk/spam inbox, the email may have been blocked. Please speak to your IT department and ask them to unblock/add to their whitelist all emails sent from [email protected]
If you are unable to resolve the issue please email [email protected] with your details and we can resend the email or provide you with your unique joining link.
BigMarker is a browser-based platform. It works best in the latest versions of Chrome and Firefox so please use these for the best experience.
The minimum download and upload speed to join an event as an attendee without interruption is 2Mbps. If you fail to meet the minimum requirements, please follow the BigMarker advice on how to increase you internet speed otherwise you may experience technical difficulties in the room including losing connection and poor audio and video.
Please ensure you do a BigMarker System Check before your event begins to avoid any connection issues.
If you are trying to connect to a webinar from a work computer, you may run into a firewall issue. If this happens, please contact your IT department and share the following URL, which details what they need to do: https://bigmarker.zendesk.com/hc/en-us/articles/206927906-Firewall-or-Proxy.
If you are experiencing issues during an event and are unable to find a solution, please let us know using the chat box displayed on screen and we will do our best to assist.
You can join an event on a mobile device via your browser or if on iOS you can download the BigMarker attendee app.
For the best experience we recommend you use your computers audio to participate in an event. Some events will offer a dial-in option – if this is the case this will be shown on your registration confirmation/reminder emails.
All our events feature a chat panel with a chat tab where everyone can join in the conversation and a Q&A tab where you can submit a question for the speaker(s)/panel to answer. If you see that your question has already been asked by another attendee or there’s a question you would like to see answered, you can ‘upvote’ the question by click on the ‘votes’ text below the question. The more votes a question has, the higher up the list it goes and the more likely it will be answered.
Some events will include the option for attendees to verbally ask a question using their microphone. If this is available, the event organisers will make attendees aware and will enable their microphone for the question to be asked.
Some of our events are recorded. If this is the case it will be shown on the event landing page. If an event you attend is being recorded, we will email you after the event with a link to watch the recording.
Some of our events are free for CIEH members, while non-members will be charged a nominal fee to attend. For these events members can access the recordings by visiting the webinars section of MyCIEH.
If CPD is available, it will be shown on the individual event page at www.cieh.org/events. CPD certificates will be emailed after the event has taken place.