Join our team

Position: Reception Assistant

Location: London, SE1

Salary: £19,916.23 (pro rata)

Contract Type: 6 months fixed term

Working pattern: 08:00-17:30, 3 days a week (Tuesday, Wednesday, Thursday)

About Us:

At 15Hatfields, we pride ourselves on being leaders in sustainable event solutions. Our venue hosts a wide range of conferences, meetings, and events, and we are committed to delivering outstanding service while minimising our environmental footprint.

Candidate Requirements:

• Experience in a busy office or venue environment, ideally in a reception, front‑of‑house or other customer‑facing role (phone and in‑person)
• Confident computer skills - at least intermediate MS Word, Excel and Outlook
• Excellent verbal communication - polite, clear and able to be assertive when needed
• Strong organisational skills - particularly record‑keeping, filing and attention to detail
• Calm under pressure, with a flexible, proactive approach to work
• A real team player with a customer‑focused attitude and willingness to help colleagues and clients alike

Desirable (but not essential):

• Knowledge of switchboard operation
• Fire warden training
• First aid training

The Role:

As a Reception Assistant at 15Hatfields, you will play a pivotal role in the success of our operations.

Responsibilities include:

Reception Operations

• Reception duties, which include operating the switchboard for CIEH
• Meeting and greeting visitors, following signing in procedures
• Work closely with venue clients who will share the reception for their delegate sign in and registration, provide support for the clients
• Ensure all correct signage is in place, both digital and printed
• Keep the reception area clean, tidy and clutter free
• Manage sign out of building keys with regular contractors

Office Administrative support

• Assist in providing on-site support for departments based remotely, including printing and posting
• Provide admin support for 15 Hatfields, including supplier setup, creating purchase orders, credit card purchases, invoicing and reconciliation support
• Any other administrative task as requested, appropriate for reception and admin role

Security and emergency protocols

• Provide first point security screening, follow other security protocols as required
• Be the first point of contact for any arising emergencies in the building and escalate through to the management team/departments.
• Understand the full fire evacuation process and assist the senior fire warden as required

Customer and booking support

• Any reasonable customer, delegate, tenant, visitor or management requests in line with a reception and admin role

Benefits

• Competitive salary in line with the London Living Wage
• Access to a competitive pension scheme matched up to 13%
• Accrued annual leave
• Opportunity to work in a unique, sustainable events venue

Requirements

• Eligibility to live and work in the UK
• Customer-oriented mindset
• Neat and tidy appearance
• Excellent command of the English language
• Enthusiastic team player

How to apply:

If you're ready to embark on an exciting journey in the events industry and contribute to sustainable practices, we want to hear from you! Apply now to join our dynamic team at 15Hatfields.

To apply, please send a CV and cover letter to [email protected].

15Hatfields is an equal-opportunity employer. We welcome applications from all individuals regardless of age, gender, race, disability, sexual orientation, religion, or belief.

Position: Casual Event Staff

Location: London, SE1

Hourly Rate: £14.80

Contract Type: Zero-Hour Casual Contract

Availability Required: Monday - Friday (Immediate start possible)

About Us:

At 15Hatfields, we pride ourselves on being leaders in sustainable event solutions. Our venue hosts a wide range of conferences, meetings, and events, and we are committed to delivering outstanding service while minimising our environmental footprint.

Candidate Requirements:

• Previous experience in conference and events venues or silver service waiting
• Strong customer service skills
• Clear and effective communication abilities
• Dedication and strong work ethic
• Attention to detail
• Ability to thrive under pressure and think on your feet
• Knowledge of food safety, health, and safety protocols (an advantage but full training will be provided)
• Familiarity with AV equipment (an advantage)

The Role:

As a casual worker at 15Hatfields, you will play a pivotal role in the success of our events.

Responsibilities include:

• Setting up meeting rooms and event spaces, including manual handling of chairs and tables
• Servicing meetings and events, including setting up catering and beverage stations and maintaining cleanliness
• Re-stocking beverage stations as needed
• Responding promptly to management and client needs
• Assisting with bar service and canapé receptions
• Serving at silver service dinner functions

Benefits:

• Competitive hourly rate in line with London Living Wage
• Access to a competitive pension scheme
• Accrued annual leave
• Opportunity to work in a unique, sustainable events venue

Requirements:

• Eligibility to live and work in the UK
• Customer-oriented mindset
• Neat and tidy appearance
• Excellent command of the English language
• Enthusiastic team player
• Willingness to engage in manual handling tasks

How to apply:

If you're ready to embark on an exciting journey in the events industry and contribute to sustainable practices, we want to hear from you! Apply now to join our dynamic team at 15Hatfields.

To apply, please send a CV and cover letter to [email protected].

15Hatfields is an equal-opportunity employer. We welcome applications from all individuals regardless of age, gender, race, disability, sexual orientation, religion, or belief.