The Art of Communication: A landscape shared between regulator and ethnic employer – Research Report

Published: March 2010


Topic(s): Community relations



Environmental Health Officers face a series of key challenges when attempting to communicate effectively with Ethnic Minority Businesses (EMBs). Equally, EMBs are faced with dealing with real life barriers that can adversely affect their understanding of Environmental Health services and requirements. This publication outlines groundbreaking research into these issues by examining the effectiveness of communications shared between Chinese employers, operating in the catering sector and Environmental Health Officers practicing across the five district council areas of the western region of Northern Ireland. This research has produced key recommendations for improvement in the areas of Leadership, People Management, Policy and Strategy, Partnerships and Resources and Processes. The associated research strategy deployed and the outcomes of this work are transferable to other Environmental Health and public sector services and to other ethnic minorities.

This work was carried out by Eamonn Toner, Chartered Environmental Health Practitioner and has been published by his employer Derry City Council. This research was part funded by the Chartered Institute of Environmental Health along with Derry City Council, the Office of the First Minister and Deputy First Minister, Stormont and the Food Standards Agency Northern Ireland. 

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