Contact our training experts

Find out more about our training experts below and complete the form to get in touch.

Jon Flatman, Senior Key Account Manager

With over 15 years of experience at CIEH, Jon brings strong expertise in helping organisations in both the public and private sectors improve safety, compliance, and efficiency through strategic training solutions. As Sales Manager, Jon supports new clients in identifying the most cost-effective, scalable training options – whether for a growing business or complex multi-site operation.

Jon takes a consultative approach, helping clients navigate their training needs with clarity and confidence. He specialises in finding the right fit – balancing compliance, value for money and long-term impact. He’s a trusted partner for businesses looking to embed training into their wider compliance and growth strategies and works closely with our Key Account Manager to ensure continuity and support for larger clients.

If you’re exploring training options and would benefit from expert guidance or more bespoke solutions, Jon would be happy to help. For general enquiries or smaller team training, our Contact Centre is also on hand to assist. You can reach Jon directly at [email protected].

Liam McCarthy, Key Account Manager

Liam supports clients across all sectors, including health and social care, hospitality, facilities management, and professional services. Since joining CIEH in 2018, Liam has built a strong track record in driving client retention, improving compliance outcomes, and delivering strategic value to multi-site and high-profile organisations.

Liam takes a consultative, tailored approach to understanding each client’s operational pressures and compliance challenges, assisting in the design of bespoke training solutions that deliver measurable improvements in performance, consistency, and risk management. His goal is for clients to see me as an extension of their team, a trusted partner who understands their business and delivers solutions that support both immediate needs and long-term growth.

If you're seeking a strategic training partner, contact Liam at [email protected].

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