Contact our training experts

Find out more about our training experts below and complete the form to get in touch.

Jon Flatman, Senior Key Account Manager

With over 15 years of experience at CIEH, Jon brings strong expertise in helping organisations in both the public and private sectors improve safety, compliance, and efficiency through strategic training solutions. As Sales Manager, Jon supports new clients in identifying the most cost-effective, scalable training options – whether for a growing business or complex multi-site operation.

Jon takes a consultative approach, helping clients navigate their training needs with clarity and confidence. He specialises in finding the right fit – balancing compliance, value for money and long-term impact. He’s a trusted partner for businesses looking to embed training into their wider compliance and growth strategies and works closely with our Key Account Manager to ensure continuity and support for larger clients.

If you’re exploring training options and would benefit from expert guidance or more bespoke solutions, Jon would be happy to help. For general enquiries or smaller team training, our Contact Centre is also on hand to assist. You can reach Jon directly at [email protected].

Liam McCarthy, Key Account Manager

Liam partners with organisations across sectors, including health and social care, hospitality, and facilities management, supporting complex, multi-site operations with their compliance and workforce development needs. Since joining CIEH in 2018, he has built a strong track record in driving client retention, expanding account value, and delivering measurable commercial and operational outcomes.

He takes a consultative, insight-led approach, working closely with stakeholders to understand operational pressures and regulatory requirements. Liam works with clients to develop tailored training and compliance solutions that improve consistency, strengthen risk management, and support operational performance across complex environments. He is focused on building long-term partnerships, acting as a trusted extension of his clients’ teams.

If you're seeking a strategic training partner, contact Liam at [email protected].