CIEH social media acceptable use policy

This policy serves to protect CIEH staff, trustees, members and associated stakeholders from online abuse.

The CIEH social media acceptable use policy applies to all CIEH social media platforms (Twitter, Facebook, Instagram, YouTube, LinkedIn, TikTok). We understand that people have differing views on many issues, however, any form of cyber-bullying is not acceptable on any platform. 

Our social media platforms are here to provide information and support to our members and environmental health professionals, and we welcome comments and engagement with our content. While we will actively monitor our platforms, if you do notice any offensive comments on our sites at any time, please send us a private message and let us know.  

We’ll take immediate action on our accounts if content in any format (such as written comments, videos, images, GIFs, attachments, links, or emojis) is found to be:  

  • Defamatory, slanderous, misleading or false 
  • Abusive or threatening – this includes swearing, adapted spellings with the same meaning, etc 
  • Intimidatory or accusatory towards our staff, trustees or other platform users 
  • Inciting hate crime or hate crime words
  • Obscene, profane or sexually oriented 
  • Discriminatory in any way 
  • Promoting illegal activity 
  • Promoting individual products or services for commercial gain
  • Completely off-topic 
  • The same message posted multiple times, otherwise known as ‘spamming’ 
  • Controversial, irrelevant and off-topic, otherwise known as ‘trolling’  

If we feel your content relates to the list above, we reserve the right to hide or delete it from our platforms. We’ll respond publicly to your content and via direct message asking you to remove it immediately. If you do not take action, we may block your access to our social media accounts. We’ll tell you that we’re doing this. 

Depending on the content, we will also screenshot the posts and consider legal action or send them on to the police for investigation. If we think that the content you post is explicit, we will take immediate action to delete the post and block your access to our accounts. 

Hate crime is defined as any incident that’s seen by the victim (or any other person) as being motivated by prejudice or hate towards their actual or perceived social identity.

Social identities include: 

  • Disability 
  • Gender identity 
  • Race, ethnicity or nationality 
  • Religion, faith or belief 
  • Sexual orientation

Hate and harassment can take the form of criminal or non-criminal behaviour and can include offensive comments or images on social media or text messages. 

Find out more about hate crime, including how to report hate and harassment on

We have a complaints policy which provides a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint. Anyone seeking to make a complaint via social media will be directed to this policy.


We have a zero-tolerance approach toward fraud and corruption in our organisation. If you make an allegation on our social media accounts against the CIEH, a member of staff or a trustee, we’ll ask you to report it (along with your evidence) to the Serious Fraud Office

We expect all CIEH staff, members and representatives to adhere to the CIEH Social Media Protocol. Associated representatives refer to chairpersons, presidents, board members, committee members, volunteers and any other person acting on behalf of the institute. 

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