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View the customer confidence toolkit and an archive of CIEH resources relating to coronavirus (COVID‑19).

For all previous COVID-19 resources, please see our resources archive.

COVID-safe communities: customer confidence toolkit

This is a white-label toolkit for local authorities who may wish to introduce a scheme to promote customer confidence in businesses in their area as the UK seeks to emerge from the worst of the pandemic.

The scheme can be used flexibly with any customer-facing business, in line with a local authority's priorities. The toolkit includes a suite of supporting materials that have been created to assist local authorities including evaluation templates, press releases, posters, and supplementary standards.

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